At Techverse, we want you to have confidence in the products you purchase from us. This Warranty Policy explains the general warranty coverage available for eligible products.
Limited Warranty
Eligible products may be covered by a 12-month limited warranty beginning from the date of delivery.
The warranty generally covers defects in materials or workmanship that occur during normal and intended use.
Warranty coverage may vary depending on the product, manufacturer, or specific item. If a product includes separate manufacturer warranty terms, those terms may also apply.
What Is Covered
Subject to the applicable warranty terms, coverage may include:
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Manufacturing defects
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Defective components
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Product failures caused by defects in materials or workmanship
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Issues that occur during normal intended use
If a covered defect is confirmed, Techverse may, at its discretion, repair the product, replace it with an equivalent item, or provide another appropriate resolution.
What Is Not Covered
The warranty generally does not cover issues caused by:
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Accidental damage
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Misuse or abuse
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Improper installation or operation
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Unauthorized repairs or modifications
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Normal wear and tear
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Cosmetic damage that does not affect functionality
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Liquid or moisture exposure
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Fire or other external causes
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Use outside the product's intended purpose
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Improper storage, handling, or transportation after delivery
How to Make a Warranty Claim
If you believe your product has a covered defect, contact us as soon as possible.
Please provide:
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Your name
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Order number
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Product name
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Description of the issue
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Date the problem was noticed
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Photos or videos of the issue, when applicable
Additional information may be requested to help us evaluate the claim.
Warranty Review
Our support team may provide troubleshooting assistance before determining whether a return or inspection is required.
If the product needs to be returned, we will provide instructions for the warranty process.
Please do not send a product back without receiving return instructions from our team.
Inspection
A returned product may be inspected to determine the cause of the reported problem.
If the issue is determined to result from misuse, accidental damage, unauthorized modification, or another condition excluded from warranty coverage, the warranty claim may be denied.
Replacement
If a replacement is approved, we will make reasonable efforts to provide the same product.
If the original product is unavailable, Techverse may provide a comparable replacement or another appropriate resolution, subject to applicable warranty terms.
Manufacturer Warranty
Certain products may be covered by a separate manufacturer's warranty.
Manufacturer warranties may have different coverage periods, exclusions, and claim procedures. Where applicable, customers may be directed to the manufacturer for warranty service.
Warranty vs. Returns
Warranty coverage applies to qualifying defects and product failures.
Returns for reasons such as change of mind, incorrect selection, or preference are handled separately under our Return & Refund Policy.
Contact Us
For warranty assistance, please contact:
Techverse
103 W Montauk Hwy #1
Hampton Bays, NY 11946
United States
Email: cs@thetechvers.com
Phone: (631) 375 9443