At Techverse, we want you to be satisfied with your purchase. If an item does not work out or there is an issue with your order, this policy explains when a return or refund may be available.
Return Window
Eligible products may be returned within 28 days of delivery.
To qualify, the item should be returned in new and unused condition with its original packaging, accessories, inserts, and other materials included with the order.
Reasons for Return
We may accept returns for reasons such as:
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Damaged or defective item
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Incorrect item received
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Product not meeting expectations
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Change of mind
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Incorrect selection, size, or color
Certain products may have additional return requirements or restrictions.
Condition of Returned Items
Returned products should be:
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Unused and in original condition
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Free from damage caused after delivery
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Returned with original packaging where applicable
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Complete with accessories and included materials
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Accompanied by proof of purchase or order confirmation
Items that are used, damaged, incomplete, or otherwise not in acceptable condition may not qualify for a full refund.
Return Shipping
For returns due to change of mind, incorrect selection, size, or color, the customer is generally responsible for return shipping costs.
If you receive a damaged, defective, or incorrect item, please contact us before returning it so our team can review the issue and provide appropriate instructions.
Original shipping charges, where applicable, may be non-refundable.
Restocking Fees
Techverse does not charge a standard restocking fee for eligible returns.
Starting a Return
To request a return, contact us at:
Email: cs@thetechvers.com
Phone: (631) 375 9443
Please provide your:
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Full name
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Order number
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Product name
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Reason for return
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Photos, if the product arrived damaged or defective
Our team will review the request and provide return instructions if approved.
Return Address
Approved returns should be sent to the return address provided by our customer support team.
Please do not send merchandise to our business address unless our team specifically instructs you to do so.
Refund Process
Once an approved return is received and inspected, we will determine whether it qualifies for a refund.
Approved refunds are issued to the original payment method used for the purchase.
Refunds are generally processed within 7 business days after approval. Your bank or payment provider may require additional time for the funds to appear in your account.
Exchanges
Exchanges may be available depending on product availability.
If the requested replacement is unavailable, you may be asked to return the original item and place a new order for the desired product.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us promptly.
We may request photographs of the product, packaging, shipping label, or other information needed to investigate and resolve the issue.
Order Cancellations
Cancellation requests should be submitted as soon as possible after placing an order.
Orders may generally be cancelled within 24 hours, provided they have not already entered processing or shipment.
Once an order has shipped, cancellation may no longer be possible and the standard return process may apply.
Contact Us
For questions about returns or refunds, please contact:
Techverse
103 W Montauk Hwy #1
Hampton Bays, NY 11946
United States
Email: cs@thetechvers.com
Phone: (631) 375 9443