At Techverse, we want you to have clear visibility into your order from the time it leaves our facility until it reaches you.
1. Tracking Information
Once your order has been processed and shipped, a tracking number may be provided to you by email or through the order information available on our website.
Tracking information may take some time to become active after the carrier receives and scans the package.
2. How to Track Your Order
You can track your shipment using the tracking number provided in your shipping confirmation.
Tracking may be available through the shipping carrier handling your package, which may include USPS, UPS, FedEx, DHL, or another carrier selected for your order.
3. Tracking Updates
Tracking information is controlled by the shipping carrier and may not update continuously.
It is normal for tracking to remain unchanged for a period of time while a package is traveling between facilities or waiting for its next scan.
4. Delayed Tracking
If your tracking information has not changed for a short period, your package may still be in transit.
Weather, weekends, holidays, carrier volume, transportation issues, and other circumstances can sometimes delay tracking updates or delivery.
5. Package Marked as Delivered
If tracking shows that your order has been delivered but you cannot locate it, please:
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Check around your delivery address
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Check with household members or neighbors
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Look for a carrier delivery notice
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Contact the shipping carrier for additional delivery information
If you still cannot locate the package, contact Techverse so we can assist you with the next steps.
6. Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address during checkout.
If you notice an incorrect address shortly after placing your order, contact us immediately. We will try to update it if the order has not yet entered fulfillment.
Once an order has been shipped, address changes may no longer be possible.
7. Lost or Damaged Shipments
If a shipment appears to be lost, significantly delayed, or arrives damaged, please contact our customer service team.
We may request your order number, tracking information, photographs, or other details needed to investigate the issue with the carrier.
8. Delivery Estimates
Our standard estimated delivery timeframe is:
Order Processing: 1–2 business days
Transit Time: 3–5 business days
Total Estimated Delivery: 4–7 business days
These are estimates and are not guaranteed delivery dates.
9. Contact Us
For questions about your order or tracking information, contact:
Techverse
103 W Montauk Hwy #1
Hampton Bays, NY 11946
United States
Email: cs@thetechvers.com
Phone: (631) 375 9443